Shipping Policy

  • We only deliver within Australia.

  • We do not ship to PO Box but Home or Depot addresses.

  • Dispatch within 1 business day, provided that stock is available, and all delivery information is complete including current contact numbers and delivery address.

  • Dispatch is only after the payment is received. Note that some payment methods do take more than 1 business day to process.

  • Delivery insurance is available at additional cost.

  • Any special delivery instructions shall be detailed at the time of purchase and we will cater to the best of our ability.

  • As you may know, we work with a third-party logistics company to do the delivery for us, and we endeavor to deliver the products as soon as possible.

  • Delivery time varies and dependent on locations, please allow up to 15 business days, otherwise, you may contact us or the delivery company directly whose details can be found in the delivery notes sent to you.

  • There may be additional fees incurred due to various reasons, such as wrong/unclear address, wrong contact number, change of address post-dispatch, no recipient at delivery, multiple delivery attempts, etc.

  • It is important that you inspect the item immediately upon receiving it, and please get in touch with us if the damage is found. Items are generally dispatched from the warehouse in perfect condition unless otherwise advised prior to the sale. It is in your best interest to contact us at your earliest convenience if there is any issue found.

  • Please do not sign for the delivery of goods that are obviously damaged during transit. If damage is only found upon unpacking, please contact us within 24 hours of receiving the product.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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