Overview

  • We offer 12 months parts and labor warranty on all of our products valid from the date of original purchase. All warranty claims are assessed with consideration for general wear and tear. The person/s submitting the warranty claim must be the original purchaser.

  • We offer 7 Day money-back guarantee to provide the product must be returned in its original condition, un-modified (including our badge) and unused.
  • For Warranty and Returns, L&G Chivalry will not be responsible for expenses in getting products to or from their premises.

  • Custom-made orders are not covered by the general return policy, and the down payments made are not refundable.

  • Warranty and Return are subjected to our approval after an inspection has been made by us to determine that the issues are genuine and deliberate. Full refunds will be available in the instance of major faults/defects based on the assessment by L&G Chivalry.

  • Warranty and Return only cover factory faults, but not damages caused by improper use, such as scratches (hence rust) & overloading. Repairs, modifications, or alterations attempted or made to any of the products without the approval of L&G Chivalry could void the product’s warranty. Items/parts that are considered consumables are not covered by a part replacement warranty, however, customers may purchase these items/parts from us at a later stage (plus postage if apply)

  • Those Flat Alloy finish products are considered raw unfinished surface products which may show weld blisters, scratching and imperfections without further surface finish such as painting or powder-coating.

  • Our powder coating service only applies to the outside surface of our products.

  • Within the warranty period, upon warranty assessment, we shall repair the product using new or re-furbished parts of the same standard, or offer a replacement of the same item of similar condition to the original.

  • Warranty services, including booking, dropping off, picking up and actual service jobs, are only available during our business hours.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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